Episode 1 – When the Client Is Right (And We Don’t Want to Admit It)

In the grooming world, conflicts with clients are not uncommon. But there’s one category of conflict that’s much harder to handle: the one where… the client is (at least partly) right.

Why is it so hard to admit? Because, as passionate professionals, we put time, energy, skills and often a piece of ourselves into every grooming session. Being challenged can feel like a blow to our ego.

But the truth is: we’re only human.

Mistakes happen. A cut that’s too short, a finishing touch forgotten, a miscommunication, or just an off day when fatigue gets the better of us… That doesn’t make us bad professionals. It just makes us human.

And when the client points it out, sometimes tactfully, sometimes not, our reaction can shape the entire future of that relationship.

What to Do When the Client Is (Truly) Right?

1. Listen without defending yourself. The urge to explain or justify is strong. But sometimes, staying silent and letting the client speak is worth more than a thousand apologies.

2. Analyze the situation objectively. Did I follow the instructions exactly? Was my communication clear? Can I own up to part of the mistake without losing confidence?

3. Express appreciation. A client who speaks up gives you a chance to improve. A client who stays silent… leaves and doesn’t come back.

4. Make it right when possible. A small gesture, a phone call, a handwritten note, or a free touch-up can turn a frustrated client into a loyal advocate.

Reflecting doesn’t mean surrendering.

It simply means evolving.

In this new blog series, we’ll explore situations where the client isn’t wrong, where their feedback deserves to be heard, and where our profession can grow.

Because being a great groomer isn’t just about mastering clippers and scissors. It’s also about learning and growing with every experience.

See you next Monday for Episode 2:"The Mistakes We Downplay… But the Client Immediately Notices"