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Episode 6 – How to Fix a Mistake Without Losing Face
Mistakes happen. Even to the best groomers. A misunderstanding, a rushed gesture, a missed detail, or a misinterpreted request and...

Nathalie Ariey-Jouglard
Aug 42 min read


Episode 5 – Accepting Constructive Criticism (Even When It Stings)
Receiving criticism even well-meaning feedback is never easy. It can touch us deeply, upset us, or even hurt our pride. And yet, in a...

Nathalie Ariey-Jouglard
Jul 282 min read


🚫 Should You Say Yes to Every Request? Learning to Say No to Protect Your Business
In the early stages of running a business, we often fear saying no.Fear of losing a client. Fear of damaging our reputation. Fear of...

Nathalie Ariey-Jouglard
Jul 242 min read


Episode 4 – The Client Is the Expert… on Their Own Dog
As professionals, it’s easy to believe we know more than the client. And in many technical areas, we absolutely do: We understand...

Nathalie Ariey-Jouglard
Jul 212 min read


Episode 3 – The Listening Mistake: When the Groomer Hears… But Doesn’t Really Listen
You’ve probably experienced this: you leave a conversation thinking you understood everything, only to realize later that it wasn’t quite...

Nathalie Ariey-Jouglard
Jul 142 min read


🧘♀️ Work Less, but Better: How to Increase Your Profit Margins Without Sacrificing Quality
In a profession as physical, demanding, and precise as grooming, the question isn't “how to do more”... but rather “how to do it better.”...

Nathalie Ariey-Jouglard
Jul 102 min read


Episode 2 – The Mistakes We Downplay… But the Client Immediately Notices
In the busy rhythm of a grooming day, we sometimes overlook small details. We tell ourselves it’s nothing, that it won’t show, or that...

Nathalie Ariey-Jouglard
Jul 72 min read


What If Your Grooming Salon Became a Brand? (final part)
Building a Strong Identity to Attract, Retain… and Stand Out Part 4: Creating a 360-Degree Brand Experience Once your brand identity is...

Nathalie Ariey-Jouglard
Jul 32 min read


Episode 1 – When the Client Is Right (And We Don’t Want to Admit It)
In the grooming world, conflicts with clients are not uncommon. But there’s one category of conflict that’s much harder to handle: the...

Nathalie Ariey-Jouglard
Jun 302 min read


What If Your Grooming Salon Became a Brand? (continued)
Building a Strong Identity to Attract, Retain… and Stand Out Part 3: Define Your Signature – What Makes You Unique Creating a strong...

Nathalie Ariey-Jouglard
Jun 262 min read


Burnout Among Groomers: Causes, Early Signs, and Solutions
Grooming is often seen as a rewarding and fulfilling profession. However, behind this perception lies a physically and emotionally...

Nathalie Ariey-Jouglard
Jun 233 min read


What If Your Grooming Salon Became a Brand? (continued)
Building a Strong Identity to Attract, Retain… and Stand Out Part 2: Your Salon Is Already Sending a Message — Whether You Like It or Not...

Nathalie Ariey-Jouglard
Jun 192 min read


The Importance of Traceability and Transparency in Pet Products
The health and well-being of pets directly depend on the quality of the products they consume or use daily, whether it’s food, care...

Nathalie Ariey-Jouglard
Jun 183 min read


New Series: What If Your Grooming Salon Became a Brand?
Building a Strong Identity to Attract, Retain… and Stand Out Grooming is an artisanal profession, often practiced alone or with a small...

Nathalie Ariey-Jouglard
Jun 122 min read


Between Anger and Keyboards: Why Some Groomers Snap on Social Media
They’re usually calm, professional, patient… and then one day, it’s one post too many. A sharp message, a sarcastic "before/after" photo,...

Nathalie Ariey-Jouglard
Jun 92 min read


💸 Why Lowering Your Prices Costs You More Than Just Money
"I'll lower my rates a bit to fill my schedule." "I want to stay accessible, especially right now." "I'd rather earn a little than...

Nathalie Ariey-Jouglard
Jun 52 min read


How to Regain Motivation When You’re Exhausted or Uninspired
Grooming is a profession driven by passion, but it is also physically, mentally, and emotionally demanding. Sometimes, all it takes is a...

Nathalie Ariey-Jouglard
Jun 22 min read


Why Professional Attire Is Essential for Pet Groomers
Being a pet groomer isn’t just about pampering dogs and cats. It’s a technical, demanding profession where hygiene, safety, and image are...

Nathalie Ariey-Jouglard
May 293 min read


Criticizing Clients Online: A Bad Habit That Can Cost Groomers Dearly
A rant on Facebook, a sarcastic story on Instagram, a screenshot of a “ridiculous” client message… and here comes the spiral. In a...

Nathalie Ariey-Jouglard
May 262 min read


💼 Set Your Prices Consciously: Your Rates Should Reflect Your Talent, Your Cash Flow, and Your Salary – Not the Groomer Next Door
In a world where many professionals try to be “cheaper than the one next door,” too many groomers fall into the trap of price...

Nathalie Ariey-Jouglard
May 222 min read
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